The NDIS Participant receives their goods and/or services from their choice of provider.
The service can either be paid upfront by the participant (in this case, a reimbursement will be made from Aver to the participant). Or organise with the provider in advance that the goods and/or service will be paid after the purchase or service has taken place, via invoice.
Either the participant, or the service provider will send the unpaid invoice to Aver. Aver receives the payment request, this could be a receipt for re-imbursement or invoice for payment.
Once Aver has received the payment request, the team will file and categorise it to the correct participant and the relevant budget within their plan while also ensuring there is enough funding available.
Once the invoice has been categorised and filed, the payment request is then submitted to the NDIS (via the NDIS portal) for approval and ultimately for the funds to be released.
The NDIS will approve or deny the request based on your plan. (If the funds are denied Aver will go back and query why this is the case).
If the NDIS approves the payment request, they will then release your funding into a holding account which Aver is able to access.
Aver will access the funds released by the NDIS and process the payment to the nominated bank account.