This policy seeks to ensure that personal information managed by Aver Plan Managers is handled in a way that is open and transparent and compliant to industry best practice.
To enable Aver Plan Managers to effectively function as a Plan Management provider, they may be required to collect and hold the following information from service providers, employees, contractors, and/or community partners.
Aver Plan Managers will only collect information about the individual that is directly relevant to providing effective service delivery or relatable to a specific purpose that the individual would reasonably expect.
Dependent on the information required to perform the specific function, Aver Plan Managers collects and holds personal information using the following methods:
Aver Plan Managers collects, holds, uses and discloses your personal information for the following functions.
At times, Aver Plan Managers may need to disclose your personal information to third parties to advance business practice. These may include Australian and/or overseas contractors such as software developers and/or Information Technology agencies to facilitate effective management and storage of information in an electronic format. All information disclosed to third parties will be done so in accordance with the Australian Privacy Principles and where possible all non-relevant information will be removed.
Aver Plan Managers will not share any information to other service providers or support persons without prior consent from the participant (or their legal guardian – whichever is applicable). All consents to share information will be listed in the client profiles on Aver Plan Managers Customer Relationship Management platform.
Aver Plan Managers will not release any information for the purpose of advertising and promotional activities, or post any personal information on any social media platform without the prior written consent of the person (or their legal guardian – whichever is applicable) that the information relates to.
Aver Plan Managers use ‘cloud based’ information technology platforms and take all appropriate security measures to protect the information stored on these platforms, such as password protection and multifactor authentication methods. Paper based personal information is filed in lockable filing cabinets.
Individuals may request access to view the personal information that is held by Aver Plan Managers at any time, additionally they may seek the correction or removal of any information if it is believed to be inaccurate, out-of-date, incomplete, irrelevant, or misleading.
In the event a participant requests removal of information or exercises their right to refuse provision of requested information, Aver Plan Managers will provide an assessment of whether the provision of services is still viable without this information.
Aver Plan Managers is always striving to deliver quality supports and services and welcomes all feedback.
If you are unhappy about Aver Plan Managers handling of your information, or if you think we have breached our privacy obligations you can request a Complaint Form by email at firstname.lastname@example.org or call us on 1300 283 776. All Complaint Forms are forwarded to our Quality Manager to investigate and follow-up with the complainant within 5 business days.
Complaints can also be lodged with the Office of the Australian Information Commissioner (OAIC). The OAIC are independent and have the power to investigate complaints about a person’s privacy information. See the OAIC website for information regarding how to do this.